Relay now handles refunds and order changes
Relay can now issue refunds, change addresses and cancel orders inside the chat, within limits you set.
Jonas Weber
Co-founder & CTO
4 min read
Until now Relay could tell customers how to get a refund. Today it can issue one.
What’s new
Refunds up to a limit you choose
Shipping address changes before dispatch
Order cancellations within your policy window
You set the rules
Every action has a limit and an off switch. Turn on review mode for actions and an agent approves each one before it runs, until you trust it.
Actions work with Shopify, WooCommerce and Stripe today, with more stores coming.
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